Open Gate Sangha
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
I need help with the Online Retreat or Online Course
No sound when broadcast starts.
No sound when I turn on the live broadcast.
Videos I play keep stopping & starting, & I see a spinning circle in the player window when they stop.
Solution: Adjust the bitrate button on the player, or try the "Audio Only" stream.
I'm new to Online Courses or Online Retreats, & need some direction.
Solution: Here are instructions on how to register, & navigate, the Online Course and Online Retreat section of the site.
How long will the course or retreat materials be available after it ends?
Solution: The course or retreat materials will be available for 60 days after it ends.
Can I cancel my course registration?
Solution: Requests for cancellation & refund will only be accepted until the course start date.
How do I apply for an online course scholarship?
How to Apply for an Online Course or Retreat Scholarship
What is the policy for Online Course and Retreat Groups?
Solution: At least one member of the group must be registered for the course.
Solution: Video replays, audio downloads, and session notes will be posted within 48 hours.
Solution: Browse to the session's tab
I can't view videos with my Android device.
Solution: Install & use Firefox for live broadcasts, & Chrome for Video on Demand.
How can I download the Online Course or Retreat Q&As?
Solution: You'll be notified via email when a PDF file of the Q&As is ready for download.
Will I be able to download course videos, or can I only stream them?
Solution: Only MP3 audio files of the course or retreat material are available for downloading.
How do I add MP3 audio files to my iTunes library?
Solution: Follow this guide to add content to your iTunes library.
Will I be able to save the course or retreat materials for personal use?
Solution: Yes, you may save course and retreat materials for personal use.
I have an Online Course question for Adya.
Solution: Login & browse to the Study Course Q&A page.