Open Gate Sangha
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Online 5-Night Retreat Help
Video slows down or stops working
Restart your modem or router if video stops or slows repeatedly
How do I use Zoom for those parts of the retreat?
Zoom help link.
I'm New to the Online Retreat. How do I navigate?
Solution: Here are instructions on how to navigate the Online 5-Night Retreat
No sound when broadcast starts.
No sound when I turn on the live broadcast.
How long will the retreat materials be available after it ends?
Solution: The 5-night Online Retreat will be available for 30 days after it ends.
Can I cancel my retreat registration?
Solution: Requests for cancellation & refund will only be accepted until the course start date.
What is the policy for Online Retreat Groups?
Solution: At least one member of the group must be registered for the online retreat.
Video replays and audio downloads will be posted within 24 hours.
Solution: Video Replay and Audio Downloads
Videos I play keep stopping & starting, & I see a spinning circle in the player window when they stop.
Solution: Adjust the bitrate button on the player, or try the "Audio Only" stream.
I can't view videos with my Android device.
Solution: Install & use Firefox for live broadcasts, & Chrome for Video on Demand.
How do I add MP3 audio files to my iTunes library?
Solution: Follow this guide to add content to your iTunes library.
Mac, iPhone, Ipad Help
Mac, iPhone, and iPad Browser Help